Guarantees

Whilst we make every effort to pick and pack your order quickly and carefully, we cannot take on the responsibility of the selected delivery option. This is done by a totally separate identity - therefore we cannot take any responsibility for delivery delays

If your item does not arrive or not in the condition that it is expected there are important steps to follow.

In the case of Australia Post

For missing, late, or damaged items:

https://auspost.com.au/help-and-support/results?group=deliveryoptions&c=DelMis600

Under Australian Consumer Law you can ask for compensation for lost or damaged parcels through Australia Post. To access this, when you call Australia Post you MUST ask to be put through to a Team Leader in Australian Consumer Law Team and advise that you wish to make a claim for compensation under Australian Consumer Law. While Australia Post may endeavour to request you to go to back to us - the obligation to remedy remains that of Australia Post.   

Should you be dissatisfied with the response, or should you be referred incorrectly back to us the retailer, we would encourage you to elevate your dissatisfaction to the highest level.